Q: "Do you guys ship to my country?"
A: We are located in the USA, so we can ship to any US address - even to minor outlying islands and APO/FPO addresses.
Here's a list of the countries to which we can ship international mail (if your country is not on the list, we do not ship to your country):
- United Kingdom
- New Zealand
Q: "How much will the shipment cost?"
A: There is a convenient and very accurate shipping calculator on your cart page. Shipping rates change depending on weight, so when you're looking at the cart page you can easily use the calculator to see how much it will cost to ship your order.
*Note: we do not pay customs fees/duties that may be due on international mail. When you place an order with us and have it delivered to an international address you assume responsibility for any further incurred costs. Please familiarize yourself with your country's customs fees before ordering.
Q: "How long will my delivery take?"
A: Your shipment is usually on a delivery truck within 2 business days after your order (often sooner!). After that it depends upon your address and your chosen delivery method. Note that we're a small team and we do not ship on weekends or holidays, and we exclusively ship with USPS (not UPS, Fedex, etc.).
Here are some "ballpark" estimates of delivery times:
- USA - First Class Mail: 4-6 business days
- USA - Priority Mail: 2-4 business days
- Canada - First Class Mail: 1-2 weeks
- Other International - First Class Mail: approximately 2-4 weeks (this can vary)
- International Priority Mail (only applies to orders over a significant weight threshold): 4-9 days to Canada and 1-2 weeks to other countries
Q: "Do you guys carry torches?"
A: Not yet. We only carry what you see on the store. Announcements are always made when new products become available. Join our newsletter in the footer below to stay up-to-date.
Q: "What welding machine should I buy?"
"What amperage should I use for this application?"
"How should I set my wire feed speed?"
"Should I bake these rods?"
While we'd love to be able to answer individual questions like this, we really do not have the team to handle all of those requests right now. Jody is a pretty popular guy and he really knows his stuff... but we simply cannot pass every single email along to him. If he took the time to answer these questions he'd have no time left to shoot the videos you guys seem to love so much. :)
(And yes, this includes, "do you have a video that will show me how to ... ?" A quick YouTube or Google search will return a result for you a lot faster than we can!)
So please, don't have your feelings hurt when we don't answer those questions. Maybe in the future we'll have Q&A sessions or something. We'll let you know!