Shipping & Returns Policy

Order Fulfillment Schedule

At Weldmonger.com, we strive to get your order to you as quickly as possible. Most orders are processed and shipped within 24 hours of purchase. We offer a variety of reliable shipping options, including USPS, UPS, and DHL for international deliveries.

Shipping Rates & Destinations

Free shipping is available for U.S. orders over $50.
We ship to over 100 countries worldwide. If your country isn’t listed below, simply proceed to checkout to see if it’s included in our shipping profile.

Frequently shipped countries:
United States, Canada, United Kingdom, Australia, New Zealand, Austria, Belgium, Thailand, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Japan, Malta, Netherlands, Norway, Poland, South Africa, South Korea, Switzerland.

⚠️ Please ensure your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect address submissions.

Estimated Delivery Times

Shipping timeframes vary by location and service. Delivery estimates will be shown at checkout. Please note that customs processing in international destinations may add additional time.

Hassle-Free Returns & Exchanges

Our Return Policy

We offer a 90-day return policy on most items. If you need to return or exchange an item:

Contact us first using this Contact Form
We’ll provide return instructions and a prepaid return label (where applicable). Once the message has been reviewed by someone on the Weldmonger team.
Items must be returned in their original condition unless otherwise discussed. (Things happen, so don't sweat it)

We cover return shipping costs in most cases to ensure a smooth experience.

Returns on Consumables

To ensure every customer receives new, unused products, consumable items are only eligible for return if they meet one of the following conditions:

Unopened – Factory packaging is sealed and unopened.
Unused – Item has not been installed, assembled, or used in any way and is in like-new, resalable condition with all original packaging.
Defective – The item arrived with a manufacturing defect or was damaged upon arrival.

Items that have been installed, welded with, modified, contaminated, or show signs of use are not eligible for return unless covered under a manufacturer's warranty for a verified defect.

Examples of consumables include (but are not limited to):

TIG cups and gas lenses
Collets and collet bodies
Tungsten electrodes
Contact tips and nozzles
Diffusers and insulators
O-rings and back caps
Electrodes, filler rods, and similar wear items
All Liquids

If you believe you received a defective item, please contact us within 30 days of delivery with your order number and photos of the issue. We'll work quickly to make it right.

Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method within 1-3 business days.
You’ll be notified via email once the refund is processed.

Exchanges

If you're exchanging a product, we’ll ship your replacement within 1 business day. On Items over $300, we will require the returned item to be post marked prior to sending out replacement or exchanged item.
Shipping times may vary depending on your location.

Data & Privacy

We take your privacy seriously. All personal data collected during the order process (such as your name, shipping address, email, and payment details) is handled in accordance with our Privacy Policy, and is used only for order fulfillment, communication, and shipping purposes.

We do not sell or share your data with third parties except as necessary to fulfill your order (e.g., payment processors, shipping providers).

All transactions are processed using secure encryption protocols, and we comply with applicable data protection regulations including the GDPR (for EU customers) and CCPA (for California residents).

Customer Satisfaction Guarantee

We aim for 100% satisfaction. If something isn’t right with your order, reach out to us — we’re here to help and will work with you to make things right.